Botanicals available at Nelson's Gin & Vodka School

Nelson's Distillery & School

frequently asked questions



Nelson's Distillery, Nelson's Gin, Vodka & Rum School and offices are all located at the same unit in Grindley, Staffordshire.

Unit 5A Grindley Business Village,
Grindley, Uttoxeter, Staffordshire ST18 0LR

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Yes! Our shop is based at our Gin, Vodka & Rum School in Grindley, Staffordshire.

Monday - Saturday 10:00 am - 15:00 pm

Nelson's Gin, Vodka & Rum School is a 5-hour educational and interactive experience where guests make their very own bottle of Gin, Vodka or Rum.

Nelson's Tour, Talk & Taste allows you to explore behind the scenes of our award-winning distillery and sample some of what we make.

Tours run every last Saturday of the month. | 16:00 - 18:00

All guests attending Nelson's Gin, Vodka & Rum School and Tour, Talk & Tastes must be 18+
When booking your experience you will be asked to confirm this.

Nelson's implements a strict Check 25 policy and will require photographic ID on request.

Nelson's Gin, Vodka & Rum School Uttoxeter, Staffordshire can hold up to 14 Single Still guests or 28 Shared Still guests.

Nelson's Tour, Talk & Taste can host up to 28 guests.

A Single Still refers to a single person attending Nelson's Gin, Vodka & Rum School and making 1 x 70cl bottle of Gin, Vodka or Rum.

A Shared Still refers to two guests attending Nelson's Gin, Vodka & Rum School and jointly making 1 x 70cl bottle of Gin, Vodka or Rum.

To book Nelson's Gin, Vodka & Rum School follow the link below, select a date in green and the the still type and proceed.

Nelson's Gin, Vodka & Rum School

To book your Tour, Talk & Taste follow the link below, find a date in green and proceed.

Nelson's Tour, Talk & Taste

Yes! Nelson's offers E-Gift Certificates for both its Gin, Vodka & Rum School and our Tour, Talk & Tastes.

Buy Gift Certificate

Nelson's Gift Certificates have a 12-month expiry from the date of purchase.

To redeem a Gift Certificate to Nelson's Gin, Vodka & Rum School, follow the link below, select a date in green and the still type. Follow the pages until the very end payment page then in the top left-hand corner in blue is the option to pay with Gift Certificate.

Nelson's Gin, Vodka & Rum School

To redeem a Gift Certificate to Nelson's Tour, Talk & Taste, follow the link below, select a date in green and proceed to the final payment page. In the top left-hand corner in blue is the option to pay with Gift Certificate.

Nelson's Tour, Talk & Taste

If your Gift Certificate is close to expiring you can extend it a further 3 months for a fee of £25.
If your voucher has expired then you will need to repurchase your Gin & Vodka School Experience.

Please contact and reference your Gift Certificate code.

From luxurious period estates to cosy B&Bs nestled in the beautiful Staffordshire countryside. Extend your stay in the 'creative county' and support our fantastic local businesses!

Local accommodation

online orders

Orders are processed within 24 hours (excluding weekends) and shipped out using Royal Mail 48 Tracked at a standard rate of £5.99. A tracking number will be sent with your dispatch order confirmation.

Orders over £100 automatically receive free delivery.

Click & Collect orders incur no delivery cost and are processed within 24 hours (excluding weekends). You will receive an email notification when ready to collect. Orders can be collected Monday - Saturday 09:00 - 15:00

Returns & Refund policy

Nelson's does not offer returns on items sold in-store or online. This includes E-Gift Certificates and E-Gift Cards.

Nelson's only accepts exchanges in-store and within 30 days of purchase. Proof of purchase is required.
Item must be unopened or unused.

Please inspect your order upon reception and contact us immediately with photographic evidence if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  

  • If the item was damaged we will issue a replacement ASAP (must include photographic evidence).
  • If the package has been rejected, we cannot issue a replacement until we receive the rejected goods.
  • If the item is incorrect we will organise a pre-paid returns label for the incorrect item and send out a replacement once goods are returned.

To raise a ticket please email

Experience Gift Certificates / Vouchers and direct bookings of Nelson’s Gin, Vodka & Rum School and Tour, Talk & Taste are non-refundable.

Gift Certificates / Vouchers expire 12 months from date of purchase and are void there after.

Nelson's implements a strict 48-hour policy on all experiences. Any person wishing to move or amend their booking must contact us up to 48 hours before the event or incur a fee. Changes made before the 48-hour policy will not be charged. 

Talk & Taste admin fee = £10
Gin & Vodka School admin fee = £25

Those who wish to cancel altogether, do not redeem a Gift Certificate / Voucher or fail to attend will subsequently forfeit their experience with no refund.

Gift Certificates / Vouchers that are still valid can be extended for a further 3 months but will incur an admin fee. Gift Certificates / Vouchers that have expired and are within a 3 month period of the expiry date may be extended at Nelson's discretion, for a fee of 50% of the experience face value. Gift Certificates / Voucher past the 3 month period are non extendable and considered void.

To make changes to bookings please email

For any other concerns please contact us at 01889 725005 or email at

Return 6 Nelson's 70cl ceramic bottles and receive a free 20cl Nelson's Gin.

T&C's apply

Accessibility Policy

Inclusion and Diversity are important to Nelson’s Distillery and School and form a key part of our
progress plan.

We are committed to creating and ensuring a non-discriminatory and respectful working
environment for our staff and guests.

Nelson's Distillery aims to instil confidence in both our customers and suppliers regarding our
commitment to creating an inclusive environment. We are dedicated to ensuring that our
premises are fully accessible, meeting the expectations of inclusivity.

If you have particular accessibility requirements, we encourage you to get in touch with us either
via email at or by phone at 01889 725005. By reaching out to
us, we can collaborate to provide a secure and inclusive setting tailored to your needs.

Your input is valuable to us, so if you happen to notice any areas where improvements can be
made, please don't hesitate to contact us at We sincerely
appreciate your feedback.

Modern Slavery Policy

Nelson’s Distillery and School is committed to the principles of the Modern Slavery Act 2015 and
the abolition of modern slavery and human trafficking.

As an equal opportunity’s employer, we're committed to creating and ensuring a non-
discriminatory and respectful working environment for our staff. We want all our staff to feel
confident that they can expose wrongdoing without any risk to themselves.

Nelson’s wishes its customers and suppliers to be confident in the knowledge that we operate
a zero tolerance approach to modern slavery and human trafficking. We are working hard to
ensure that these bad practises do not exist anywhere in our supply chain.

Environmental Policy

This policy applies to all activities of Nelson’s Distillery and School and the services it provides.
The policy impacts all our stakeholders including employees, clients and suppliers and is an
an integral part of our strategy for achieving our company vision:

The senior management of the business recognise the importance of protecting the environment
and ensuring that the environmental impact of our activities is kept to an absolute minimum. We
shall strive to achieve this through our ongoing commitment to:

  • Comply with all relevant legislation, regulations and where applicable, codes of practice.
  • Continually review and asses our environmental impacts, taking the opportunity to reduce
    them as they present themselves.
  • Influence our key suppliers to improve their environmental performance, by adopting an
    environmentally friendly procurement policy.
  • Make our associates aware of the importance of environmental protection by providing
    necessary training.
  • Strive to reduce our consumption of resources used, including energy, fuel, water, paper and minimise waste generation.

The above principles and shall be translated into practice through our adoption of a series of
practical steps including:

  • Paper usage: Two-sided printing where possible, in black and white whenever feasible.
  • Adoption of a paperless process where possible. Ensuring paper waste is recycled and
    that recycled paper is procured from suppliers.
  • Waste Management: Ensure that all waste associated with our activities is separated at
    source for recycling.
  • Energy Usage:
    Lights switched off when not required.
  • Replacement of flickering, din or failed fluorescent/incandescent bulbs with low
    energy LED lights.
  • Reduce thermostat setting by 1°C.
  • Switching off equipment when not in use.
  • Procuring equipment that caters for current business needs and predicted
    requirements only.
  • Water Usage: taps turned off when not in use and introduction of a save-a-flush system
    in toilets.
  • Fuel Usage: judicious use of business travel using alternatives such as video call where
  • When business travel is required, public transport options should be considered
    over the car when feasible.
  • Procurement: The environmental credentials of our suppliers are continually assessed as part of
    our procurement policy.
  • Environmental Performance: establishing a continual improvement programme
    monitoring performance annually against compliance with KPIs.
  • Supply chain: threats and improvements in environmental performance checked with
    suppliers and clients.

Complaints Procedure

If you have a complaint, please contact us as soon as possible. You can reach us via email at, or by phone at +44 (0)1889 725005. We will acknowledge your complaint within 24 hours of receipt.

We will investigate your complaint thoroughly and in a timely manner. Our Customer Service team will handle your complaint and keep you updated throughout the process

We aim to resolve all complaints within 14 days. If we need more time to investigate your complaint, we will let you know and provide regular updates on our progress. Once we have completed our investigation, we will provide you with a full written response, which will include our findings and any actions we have taken.

If you are not satisfied with our response, you can escalate your complaint to a member of our management team. They will review your complaint and provide you with a final response within 14 days.